Privacy policy
Welcome to Designer Discoveries! We value your trust in us and are committed to protecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
Collection of Personal Data
We collect your personal data when you use our webshop, including:
- Personal information: Name, email address, phone number, shipping address, and payment details.
- Usage data: Information about your interaction with our website, such as IP address, browser details, visited pages, and purchases.
- Payment information: Data required to process payments, such as your credit card or bank account number. This information is securely processed through external payment processors, and we do not store any payment details.
Purpose of Data Processing
Your data is processed for the following purposes:
- Order processing and delivery: To process and handle your orders, including product shipment.
- Customer service: To respond to inquiries, handle complaints, and provide support.
- Marketing: To send newsletters and offers, if you have given your consent.
- Legal obligations: To comply with legal requirements such as tax and accounting regulations.
Legal Basis for Data Processing
We process your personal data based on:
- Consent: For sending marketing materials, if explicitly approved by you.
- Performance of a contract: To process orders and deliver products.
- Legal obligation: For compliance with fiscal and legal requirements.
- Legitimate interest: To optimize our webshop and improve the user experience.
Sharing of Personal Data
We only share your personal data with third parties when necessary for the execution of our services:
- Payment service providers: To securely process payments.
- Delivery services: To ship your orders.
- Analytical tools: To improve our website (such as Google Analytics).
- Legal authorities: If required to comply with legal obligations.
We never sell your data to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or theft. These include the use of encryption technologies, secure servers, and access controls for our systems.
Data Retention
We retain your data for as long as necessary to fulfill the purposes for which it was collected or as required by law:
- Order information: 7 years (in compliance with tax regulations).
- Marketing information: Until you unsubscribe from our newsletter.
Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access: You have the right to know what data we hold about you.
- Right of rectification: You can request that we correct inaccurate or incomplete data.
- Right to erasure: You can request the deletion of your data (under certain conditions).
- Right to object: You can object to the processing of your data for specific purposes, such as marketing.
- Right to data portability: You have the right to receive your data in a structured format or transfer it to another party.
For requests regarding your rights, please contact us at [email address] or [phone number]. We will respond to your request within 30 days.
Cookies
We use cookies to improve the user experience on our website. Cookies are small text files stored on your device that help us analyze how our website is used. You can disable cookies via your browser settings, but this may affect the functionality of the website.
Changes to this Privacy Policy
We may update this privacy policy from time to time. Any changes will be published on this page and, if relevant, communicated via email. We recommend checking this page regularly for updates.
Contact Information
If you have any questions about this privacy policy or the processing of your personal data, please contact us at:
Designer Discoveries
Chamber of Commerce: 83571132
Info@designerdiscoveries.com
This privacy policy ensures that you are fully informed about how your data is processed so that you can shop with confidence at Designer Discoveries.
Last updated: 20 September 2024